Returns and Refunds

Satisfaction Guarantee

All Mushroom Network products are sold with a seven-day satisfaction guarantee. If you are not happy with a product you have received from us, please provide us with the reason for your dissatisfaction within seven days of receipt.

If the product is to be returned, we will issue a return number and delivery address. Shipping will be for your account until we have received the returned product and established the cause of dissatisfaction. If the fault is on our side, we will either exchange the product for a new one or refund you the value of the product and shipping costs.

Availability of products

The provision of goods and services by Mushroom Network is subject to availability. In cases of unavailability, we will contact you with reasons and possible alternatives.

Cancelling orders

An order may be cancelled only if it has not yet been dispatched by us.

Goods damaged on delivery

If a product is damaged or broken when you receive it please contact us within one working day of receipt thereof, and we will either make arrangements for a replacement product to be sent to you at our cost or refund you in full for the damaged product.

Incorrect delivery

If you receive an incorrect product please contact us within one working day of receipt thereof, and we will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to exchange the product for the correct one at no additional cost to you.

Contact information

If you have any queries or concerns please feel free to email us at [email protected] and we will gladly assist.